What is an open ended question? 1. Require more than "yes" or "no" 2. Allow for more room to share information 3. elicits a longer response 4. encourage participation 5. Comes from a place of curiosity
Purpose of an open ended question? 1. better tailor to provide good/quality advice 2. signals to the patient that you are interested 3. exploration of client's personal choices
Characteristics: 1. Often begin with "what", "how" or "tell me" 2. Do not require a correct answer
Some keys to remember: 1. Silence is golden 2. follow up with listening 3. Always probe for more information 4. Asking why can be a problem 5. Not all close questions are bad
Activity: Part 1: Do I want to eat at this restaurant? 5 questions that can only be answered by yes or no 5 open ended questions
part 2: Discuss an individual 5 closed questions 5 open ended questions